Refund & Return Policy

Our 30-day guarantee

We offer a 30-day guarantee on Myji Intimate Wash.

If the product does not suit you, contact us within 30 days of delivery and we will arrange [a refund / a replacement / store credit].

The guarantee applies whether or not you have opened the bottle. We ask that you contact us within 30 days of delivery and tell us what did not work for you — this genuinely helps us improve the product.

 

What we always replace, free of charge

If the problem is ours, you pay nothing:

  • You received the wrong product
  • The bottle arrived damaged — cracked, leaking or with a broken pump
  • The seal was already broken when the parcel reached you
  • The product is expired or close to expiry on arrival
  • An item was missing from your order

We arrange collection and cover the return cost.

Please check on delivery

Before the courier leaves, check that the outer packaging is intact and the bottle inside is sealed and undamaged.

If something is wrong, do not accept the parcel — or if you have already paid, do not use the product. Contact us instead.

How to report a problem

Contact us within 48 hours of delivery for damaged or incorrect items, or within 30 days for the guarantee.

Please send:

  1. Your order number
  2. A photograph of the product and packaging
  3. A short description of the problem

WhatsApp: +92 307 8879666 Email: [email address]

We will respond within one working day and tell you what happens next. Please keep the product and packaging until the matter is settled.

 

If you had a reaction

If the product caused irritation or a reaction, stop using it and contact us.

Please also speak to a doctor, particularly if the reaction is persistent or severe. We want to know about it, but a medical opinion matters more than a refund.

How refunds work

Cash on Delivery orders — refunded by bank transfer or [Easypaisa / JazzCash] to an account you nominate.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Online payments — refunded to the original payment method.

Refunds are issued within [7] working days of us receiving the returned product or confirming the problem. Your bank may take a few days more to show the amount.

Delivery charges

If the return is due to our error, you pay nothing — neither the original delivery charge nor the return cost.

Changed your mind before dispatch?

Contact us straight away. If your order has not yet gone to the courier, we can cancel or change it. Once it is with the courier, it has to be handled as a return.

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