This policy explains how we collect, hold and use information about people who visit and buy from myjicare.com. It applies to this website only.

What we collect

We collect information when you place an order, create an account, subscribe to updates, or contact us.

Depending on what you are doing, you may be asked for your name, email address, delivery address, phone number, and any notes you add to an order.

You are welcome to browse this website without giving us anything. We ask for details only when they are needed to complete something you have started.

What we use it for

To process and deliver your order — your name, address and phone number go to our courier
To contact you about an order — confirmation, dispatch and delivery updates
To answer your questions — when you write, call or message
To improve the website — we look at how the site is used
To send occasional updates — only if you asked for them, and every email has an unsubscribe link

We do not sell, rent or trade your personal information to anyone.

Discretion

We understand that this product category is personal.

Orders ship in plain outer packaging with no product details on the outside. Our courier sees a shipping label and nothing more. Bank statements show our company name, not a product description.

We do not share customer names or order details with anyone beyond what is necessary to deliver your order.

Payment information

For Cash on Delivery, the courier collects payment at your door. We do not handle or store payment details.

For online payments, the transaction is handled by our payment provider. Card and banking details are entered on their system, not ours, and we never see or store them.

Who else sees your information

Only those who help us deliver what you ordered:

Courier companies — name, address and phone number
Payment providers — to process online payments
Website and hosting services — who keep this site running

These parties are required to keep your information confidential and use it only for the work we have asked of them.

We may also disclose information where the law requires it.

Cookies

We use cookies — small files placed on your device by your browser. They keep items in your cart as you move between pages, remember preferences, and help us understand how the site is used.

You can turn cookies off in your browser settings, but the cart and checkout may then not work properly.

How we protect your information

We use a secure connection across the website and restrict access to order data within our team.

No method of transmitting information over the internet is completely secure. We take reasonable steps, but we cannot guarantee absolute security.

How long we keep it

Order records are kept as long as needed for business and accounting purposes. Marketing contact details are kept until you unsubscribe.

Your choices

You can ask us to tell you what we hold, correct anything wrong, delete your information where we are not required to keep it, or stop sending marketing emails. Write to us using the details on our contact page.